Customer Service Advisor

Salary: Competitive, dependent on experience

About Warrington Trophy World

WTW is a supplier of trophies, awards, medals and personalised products, providing customers with quality products and excellent service.

We pride ourselves on our attention to detail, friendly approach and commitment to ensuring every customer receives the right products for their needs.

As our business continues to grow, we’re looking for an enthusiastic and organised Customer Service Advisor to join our team.

The Role

We’re looking for a friendly, motivated and customer-focused individual to become part of our busy team.

As a Customer Service Advisor, you’ll be responsible for assisting customers with enquiries, processing orders and ensuring customers receive a high standard of service from their initial enquiry through to delivery.

This is a varied, fast-paced role that requires excellent communication skills, attention to detail and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Respond to customer enquiries via telephone, email and other communication channels in a professional and friendly manner.
• Assist customers with product information, pricing, availability and order enquiries.
• Process customer orders accurately using our order management systems.
• Prepare quotations and follow up on customer enquiries where required.
• Liaise with our production and warehouse teams to ensure orders are processed and dispatched on time.
• Assist customers with artwork, engraving and personalisation requirements.
• Keep customers updated on order progress, delivery times and any potential delays.
• Resolve customer queries, complaints and issues efficiently and professionally.
• Maintain accurate customer records and order information.
• Build positive relationships with both new and existing customers.
• Support colleagues with general administrative duties and day-to-day business operations.
• Help maintain the high standards of customer service that WTW is known for.

About You

We’re looking for someone who is positive, reliable and enjoys helping people.

Essential Skills & Qualities:

• Excellent written and verbal communication skills.
• A friendly, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Confident using computers, email and general office software.
• Ability to prioritise tasks and work efficiently in a busy environment.
• A proactive attitude with good problem-solving skills.
• Ability to work independently and as part of a team.
• A willingness to learn about our products and systems.

Desirable but Not Essential:

• Previous experience in a customer service, sales administration or office-based role.
• Experience processing customer orders or preparing quotations.
• Knowledge of trophies, awards, engraving or personalised products.
• Experience using CRM, stock management or order processing software.

Previous industry experience isn’t essential, as full training will be provided.

What We Offer

• A friendly and supportive working environment.
• Full training on our products, systems and processes.
• Opportunities to develop your skills and progress within the business.
• A varied role where no two days are the same.
• The opportunity to be part of a growing business.

How to Apply

If you’re a friendly, organised individual who enjoys working with customers and being part of a team, we’d love to hear from you.

Please send your CV and a brief introduction to jobs@warringtontrophyworld.co.uk.