FAQ’s

Once your order has been complete we will send you an email to let you know it is complete. If you haven't heard from us please contact us

Collections can be picked up from our shop
31 Irwell Road, Warrington, WA4 6BA


WHAT 3 WORDS: holly.heats.piano

At the moment orders on our website can only be placed for orders in the UK. We are able to ship outside of the UK we recommend Contacting us for more information. 

CLICK & COLLECT - Free

Royal Mail Tracked - £5.00

DPD - £7.00

Delivery is FREE on all orders over £125

Most of our orders are completed within 5-7 working days. If you need your awards quicker we recommend contacting us.

Of course you can! Simply reply to your order email and we will sort it from there. 

Ideally we would like a Vector format, this means the image can be stretched without it pixelating.

File types are typically .ai, .eps or .pdf

Our onsite graphic designers will be able to change your logo to the correct format free of charge.

Yes we do!

Simply bring in the annual award you wish to have engraved and we will sort it for you.
Our team or experienced engravers (They have over 100 years knowledge all together!) will match the previous years engraving.

At the moment we aren't able to offer this service to national customers but watch this space.